“Nobody should have to pay a premium to complain to their bank” – Which? response to the Financial Conduct Authority (FCA) consultation on changes to complaint handling and post-sale telephone calls.

Richard Lloyd, Which? executive director said:

“Nobody should have to pay a premium to complain to their bank so this is another victory for the 90,000 people who supported our Costly Calls campaign.

“Some of our biggest banks have already dropped high rate phone numbers, and we urge all financial providers to do the right thing and cut off costly calls now rather than wait for any new rules to take effect.”

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