Northern Ireland energy satisfaction survey results and statement


Alex Neill, Which? Managing Director of Home Products and Services, said:

“Our survey shows that more than 80% of electricity customers in Northern Ireland are customers of the lowest-scoring electricity providers, with the biggest electricity supplier rated poor value for money.

“Energy companies must work harder to give their customers a better deal including competitive prices and good customer service. If you’re not getting a fair deal for your electricity you should switch today to potentially save hundreds of pounds and get a better service.”


Notes to Editors

  1. Click Energy tops our Northern Ireland table, with nearly two thirds (63%) of customers rating it excellent value for money. Gas-only supplier Firmus Energy brings up the rear, while the biggest company, Power NI, has the greatest proportion of customers rating it very poor value for money. For our full expert analysis on Northern Ireland companies, see:
  2. Market share data is from the Northern Ireland Utility Regulator’s Retail Market Monitoring quarterly report, July-Sept 2017.