“Ofcom must seize the opportunity to tackle poor service” – Which? response to Ofcom’s complaints figures

Which? executive director, Richard Lloyd, said:

“Complaints about telecoms companies to Ofcom are falling, but we’ve consistently found that the biggest providers are letting their customers down with poor service. Telecoms are an essential part of people’s lives so as part of its review of digital communications Ofcom must seize the opportunity to tackle poor service and improve switching.”

Notes to editors

  • In our broadband satisfaction survey (March 2015) EE Broadband came 8th with a customer score of 50%
  • Our mobile phone networks survey (May 2015) scored EE 7th for mobile phone contracts with a score of 57%. For Pay As You Go, EE received the lowest score (40%) out of all the other providers.

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