Which? executive director, Richard Lloyd said:
“The telecoms market is changing rapidly so it’s right for Ofcom to review whether it’s working for consumers, especially at a time when high profile mergers could result in less competition.
“The review will cover essential services with low levels of consumer trust and satisfaction. Three-quarters of people are on the wrong mobile contract and nearly half aren’t happy with their broadband speed. Ofcom must set out how it will deliver a better deal for consumers.”