“One year on from our super complaint, more needs to be done” – Which? response to ORR report on rail passenger compensation

Vickie Sheriff, Director of Campaigns and Communications, Which? said:

“It’s good to see that more people are claiming compensation for delayed or cancelled journeys. The train companies are finally starting to take long overdue steps to tell passengers what they are entitled to and how to claim, but one year on from our super complaint more needs to be done.
“It must be easier to find out how to get compensation and make a claim. The regulator should take action if train companies do not make progress quickly and the Government must introduce a new mandatory ombudsman so that passenger complaints are properly heard and resolved.”