“Our advice to anyone with a BHS voucher is to spend it as quickly as possible.” – Which? comments on BHS filing for administration

Alex Neill, Which? Director of Campaigns, said:

“Consumers need to be aware of their rights when a high street retailer goes into administration, particularly regarding gift vouchers. Our advice to anyone with a BHS voucher is to spend it as quickly as possible.”

 Your rights:
  • Which? has free independent consumer rights advice on what to do if a retailer goes into administration here
  • If a store goes into administration it may refuse to accept gift vouchers, though this situation may change.
  • If they do refuse and you need to make a claim, write to the administrators with proof of your vouchers. Unfortunately there is no guarantee that you will get the full value back, and a claim could take some time for the administrators to process.
  •  It is also worth remembering that if you’ve bought items costing more than £100 on a credit card and the supplier goes bust, you can claim a refund by writing to the credit card company with details of your claim.

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