Alex Neill, Which? Director of Campaigns, said:
“Consumers need to be aware of their rights when a high street retailer goes into administration, particularly regarding gift vouchers. Our advice to anyone with a BHS voucher is to spend it as quickly as possible.”
- Which? has free independent consumer rights advice on what to do if a retailer goes into administration here
- If a store goes into administration it may refuse to accept gift vouchers, though this situation may change.
- If they do refuse and you need to make a claim, write to the administrators with proof of your vouchers. Unfortunately there is no guarantee that you will get the full value back, and a claim could take some time for the administrators to process.
- It is also worth remembering that if you’ve bought items costing more than £100 on a credit card and the supplier goes bust, you can claim a refund by writing to the credit card company with details of your claim.