“If the train company isn’t playing ball, consider taking legal advice”- Which? response to passenger who secured a refund through his credit card company as a result of Southern’s poor service

Vickie Sheriff, Which? Director of Campaigns and Communications, said:

“Affected rail passengers shouldn’t have to resort to such measures to get the compensation they rightly deserve for the inconvenience caused due to Southern’s awful service.

“This is why Which? is launching a new campaign calling for rail services to finally deliver for passengers and give them the respect they deserve.

“Our advice to passengers is to seek compensation if your service isn’t up to scratch, and if the train company isn’t playing ball, consider taking legal advice.”

Notes to eds

  1. Our free tool for making a claim under the Consumer Rights Act is available here: http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act-travel-amendments
  2. Which? today released the results of its latest rail passenger customer satisfaction survey with Southern in last place with it’s worst score ever recorded. For more information, visit > https://prod-wordpress-press.internal.which.co.uk/whichpressreleases/southern-records-its-lowest-ever-score-in-annual-passenger-survey/