Rory Boland, Which? Travel Editor said:
“Package holiday regulations have finally been dragged out of the dark ages. These new rules mean far more holidays will be classed as packages, giving holidaymakers protection when something goes wrong.
“Travel agents should have already been training staff about these new rules so they can accurately communicate what is and what isn’t covered to customers. We expect the authorities to step in if they don’t get it right.”
Notes to editors:
- Not all trips are covered by these new rules so customers should check with their travel company at the time of booking.
- What are the new package travel regulations?
- Which? consumer rights guide on package travel
- Which? Travel investigation into how much travel agents really know about holiday protection