“Passengers will expect big changes to make fares easier to understand” – Which? response to testing of changes to rail fares

Vickie Sheriff, Which? Director of Campaigns and Communications, said:

“Passengers have struggled with a complex and confusing ticketing system for far too long. This is why Which? pressed the industry and government to tackle fares and ticketing in an action plan agreed at the end of last year.

“This is just the first step. The rail industry must now deliver on this plan as passengers will expect big changes to make fares and ticketing system easier to understand. People must be able find the best ticket for their journey and cheaper fares must not be hidden. ”

Notes to Editors:

• In December 2016, The Department for Transport, Which?, the Rail Delivery Group (RDG), and Transport Focus came together to secure improvements through the joint action plan on rail fares and ticketing. Which? will hold them to the actions they have agreed to deliver over the next year.

Statement