“Providers need to up their game” – Which? response to Ofcom’s latest broadband complaints data

Alex Neill, Which? Managing Director of Home and Legal Services, said:

“​Too man​y people ​aren’t getting good enough service from their broadband ​provider​ ​and​ ​some of the biggest brands are the most ​complai​ned about​. ​

“Providers need to up their game and ​the Government and regulator ​should press ahead with plans that mean people ​get automatic compensation when things go wrong​.”

Notes to eds

  1. Recent research from Which? found that nine in 10 people think a broadband connection is essential to their everyday life alongside other essentials such as food, housing and utilities like water and energy.
  2. The results, taken from a representative survey of over 2,000 people, revealed that housing, energy, food and running water were the only services that people ranked as more essential than broadband.
  3. For more info > https://prod-wordpress-press.internal.which.co.uk/whichpressreleases/broadband-now-seen-as-one-of-top-five-modern-day-essentials/