“Providers now need to be crystal clear with customers” – Which? response to changes to service number call charges coming into effect across the UK

In response to Ofcom’s changes to service number call charges that come into effect across the UK tomorrow Which? executive director, Richard Lloyd, said:

“Making 0800 numbers free no matter how you call will stop mobile users being caught out. Providers now need to be crystal clear with customers about their access charges for other 08 and 09 numbers so people can compare costs and know in advance what they will be billed.”

Statement: costly calls, Mobile, Ofcom, Telecoms