In response to The Department for Business, Innovation and Skills (BIS) Civil Enforcement Remedies consultation, Which? executive director Richard Lloyd said:
“These new powers should help ensure consumers are no longer left out of pocket if they have been ripped off or are the victims of mis-selling.
“We hope these proposals will spread better practice among businesses and help boost consumer confidence, which is vital to our economic recovery.
“We will want to see the authorities, including Trading Standards, using these powers to get consumers a better deal.”