Response to new guidance for people who have to manage an account for someone else

Which? executive director Richard Lloyd said:

“We have found evidence of bank staff too often giving incorrect or inconsistent advice to people who are managing the financial affairs of others, making their lives unnecessarily difficult and frustrating. Having power of attorney should not have to be so stressful.

“We’re pleased our findings were taken on board when the new guidance was created and we now want to see all bank staff act on it so that customers with power of attorney are treated better.”

Notes to Editors

Previous Which? magazine articles in 2010 and 2012 looked at the experiences of attorneys when dealing with the biggest banks and building societies.