In response to the Government’s update paper on open public services Richard Lloyd, Which? executive director, said:
“We want to see high quality public services available for all and welcome realistic steps to make services more responsive to people’s needs by putting more choice and control in their hands. But choice must be real and meaningful and information made available a way that works for people.
“Releasing data by itself is rarely useful so we want to see tools and applications developed to ensure people are given the right information at the right time and in the right way. We also want to see effective mechanisms to deal with people’s problems and complaints when things go wrong.”