“Silent and abandoned calls not only waste people’s time but can be distressing,” – Which? response to Ofcom fining XS Remarketing Ltd, trading as Debt Masters Direct, £150,000 for making silent and abandoned calls.
Which? executive director, Richard Lloyd said:
“Silent and abandoned calls not only waste people’s time but can be distressing, so we welcome Ofcom taking strong action. Hopefully this fine will make other companies think twice before bombarding people with nuisance calls.
“We urge consumers to report nuisance calls and texts to give regulators the vital ammunition they need to crack down on companies that don’t stick to the rules. We also want to see senior executives held personally to account if their firm makes unlawful calls.”