“Telecoms providers need to get the message that all too often they’re falling short of their customers’ expectations” – Which? response to Ofcom’s quarterly broadband complaints data
Alex Neill, Which? Managing Director of Home Services, said:
“Telecoms providers need to get the message that all too often they’re falling short of their customers’ expectations. Trust in the sector is low and more must be done to improve service and to listen and act on their customers’ needs.”
Statement