Which? executive director Richard Lloyd, said:
“High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly. While it is good improvements have been made to PPI claims handling, the banks should now right the wrong they created by proactively contacting the 2.5million customers who were unfairly treated.
“Consumers can use our free claims tool to get in touch with their bank if they think they have a PPI claim.”