“The banks should now right the wrong they created” – Which? response to the FCA update on Payment Protection Insurance (PPI) mis-sales

Which? executive director Richard Lloyd, said:

“High uphold rates for PPI claims going to the Financial Ombudsman were always a sign that the banks were not treating some customers’ claims fairly.  While it is good improvements have been made to PPI claims handling​, the banks should now right the wrong they created by proactively contacting the 2.5million ​customers who were unfairly treated.

“Consumers can use our free claims tool to get in touch with their bank if they think they have a PPI claim.”

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