“The current ticketing system is a mess” – Which? response to ORR ticket machine research

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:

“The current ticketing system is a mess with passengers finding it far too difficult to find the best ticket for their journeys.

“It’s unacceptable that people are paying over the odds and train companies need to refund passengers who’ve paid more than they should. Train companies must do much more to ensure that passengers can find the right fare every time”.

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