Alex Neill, Which? Director of Policy and Campaigns’ said:
“With delays at their worst level for almost a decade and millions of passengers not getting the compensation they are owed, the writing is on the wall for train companies. They must do more to improve poor service and give better information to passengers.
“Following the regulators call for action after our super-complaint, we now need the Government to bring forward new passenger rights and give the rail regulator the powers it needs to hold train operators to account.”