Alex Neill, Which? Director of Policy and Campaigns said:
“These new rights should make it easier for passengers to get compensation for delays and poor service.
“We’ll be closely monitoring the train companies and will be looking at potential legal action to test these new rights if the train companies are found letting their passengers down.
“The Government also needs to go further and bring in an ombudsman service that all train companies have to sign up to so that passenger complaints are properly heard and resolved.”