“These reforms must lead to significant improvements for customers” – Response to BT – Openreach separation

Alex Neill, Managing Director of Home Services at Which? said:

“Millions of people have suffered woeful levels of service from Openreach, so these reforms must lead to significant improvements for customers who have been let down for too long.

“Telecoms are now an essential part of our daily lives, so it’s vital that consumers now really do see better phone and broadband services.”

Statement