“Three and O2 now need to concentrate on tackling low levels of customer satisfaction” – Which? response to the European Commission’s decision on Three-O2 merger

Alex Neill, Director of Policy and Campaigns at Which?, said: 

“It’s right that the European Commission has taken a strong position and acted in the interest of consumers. Telecoms are an essential part of everyday life and this decision, to protect competition and choice, should prevent UK mobile customers losing out.

“Three and O2 now need to concentrate on tackling low levels of customer satisfaction and improving their service.”


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