“To help tackle nuisance calls, we need to see regulators clamp down hard”, our response to Ofcom fining Green Deal Savings Limited and MYIML Limited over abandoned calls

Richard Lloyd, Which? executive director said:

“People find silent and abandoned calls especially distressing, so it’s good to see Ofcom taking action. To help tackle nuisance calls, we need to see regulators clamp down hard on firms that break the rules.

“The nuisance calls task force has urged all businesses making marketing calls to ensure they act lawfully and responsibly, including making senior executives accountable for their company’s behaviour.”

Notes to Editors

On Monday 8th December, the Government’s Task force on nuisance calls and lead generation made 15 recommendations to introduce tougher rules and more action from businesses, the regulators and the Government to tackle nuisance calls and put people back in control of their data.  A copy of the full report can be found here and it includes all 15 recommendations in the Executive Summary.

Which? launched its Calling Time on Nuisance Calls campaign, which has gained more than 136,000 supporters, after finding around eight in 10 people (83%) had received a nuisance call on their land line in the previous month. Eight in 10 people found these calls an annoying interruption, while one third felt intimidated by them.

We also urge everyone to report unwanted calls so that regulators can identify the companies who are breaking the rules which you can do for free by forward unwanted texts to 7726 or reporting on  our website at www.which.co.uk/taskforce

 

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