Alex Neill, Which? Director of Policy and Campaigns, said:
“The huge number of PPI complaints still going to the ombudsman is yet more evidence that the systems the regulator and banks have put in place have not worked. Too many people have been driven to use claims management companies (CMC’s) that are taking a large proportion of the compensation they are owed.
“Banks and other providers must make the process simpler and easier for customers to claim directly, or pick up the tab when consumers use CMC’s to get back the money they are owed.”