“Train companies need to ensure that, at the very least, they are complying with consumer law” – Which? response to Transport Select Committee report

“Following the summer of discontent for rail passengers, where we saw trust in the railways nose dive, the Transport Select Committee is right to be pressing for significant improvements by the rail industry to put passengers first.

“While there have been encouraging signs of progress to compensation for long-suffering passengers, further steps must be taken to make  things easier when journeys are disrupted, including paying refunds automatically. Train companies need to ensure that, at the very least, they are complying with consumer law and much better information should be made available for passengers when buying a ticket.”

Statement: passengers, Rail, rail delays, refunds, train, Transport Select Committee