A Which? spokesperson said:
“It is vital that consumers are able to easily find the best deal for them when switching energy supplier. Which? Switch covers all energy companies and we always tell customers where to find the best deal for them even if we are unable to organise the switch ourselves.
“The current Which? Switch site is brand new and has only been live since 12th September. We always strive to be as transparent as possible and the site was updated as soon as we became aware of this issue to make it even easier and clearer for consumers to get a better energy deal.”