Updated Which? advice on British Airways cancellations

Adam French, Consumer Rights Expert at Which?, said:

“British Airways must now proactively inform those affected by any fresh cancellations of their rights to be rerouted on the next available flight, even if this is with a rival airline.

“Unless a refund is vital to you, don’t be fobbed off by this option. A refund means your travel plans would no longer be the responsibility of the airline and you would not be entitled to any reasonable out of pocket expenses incurred because of the disruption.”

ENDS

• For more on flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
• Last month British Airways came 83rd out of 100 in the Which? Customer service survey, https://press.which.co.uk/whichpressreleases/sneaky-greedy-and-arrogant-ryanair-named-uks-worst-brand-for-customer-service/
• In January, BA came 15th out of 20 in our annual airline survey for its short-haul survey 13th out of 18 for its long-haul offering, https://press.which.co.uk/whichpressreleases/ryanair-is-uks-worst-airline-for-sixth-year-in-a-row/

Statement