“We expect the CMA to take strong action against ticketing sites and businesses not playing by the rules” – Which? response to the CMA launching a sector-wide investigation into the secondary ticketing market

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:

“On numerous occasions we have found tickets being sold unlawfully, so we welcome the competition authorities taking action to tackle this. No one can know the real value of their ticket if they haven’t been given the information on face value, where the seat is located and any restrictions. Tickets also shouldn’t be fed straight into secondary sites at consumers’ expense.

“We expect the CMA to take strong action against ticketing sites and businesses not playing by the rules.”

Notes to Editors:  

• Earlier this year we released research revealing that music and theatre tickets are still being sold unlawfully on some of the UK’s biggest secondary ticketing sites, by being sold in breach of the Consumer Rights Act 2015. Full press release is accessible here.

• In November 2015, we spent eight weeks monitoring four of the biggest secondary ticketing websites and found evidence that consumers are missing out due to unusual selling patterns. The full press release and research is available here.

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