“We look forward to working with the government to ensure that the passenger remains at the heart of its reform programme” – Which? response to Transport Secretary Chris Grayling’s rail proposals

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:

“People experiencing continued cancellations, delays, overcrowding and poor service from train companies will be eager to know how the reforms to rail infrastructure will improve their experience.

“What will help is to have a strong, consumer-focused regulator that has the powers and duties it needs to be an independent consumer watchdog that can hold train operators to account.

“We look forward to working with the government to ensure that the passenger remains at the heart of its reform programme and trust is rebuilt in the rail sector.”

Statement