“We need to see this rolled out across the railways” – Which? response to Government announcement on Delay Repay 15

Vickie Sheriff, Director of Campaigns and Communications at Which?, said:

 

“This update to the Delay Repay scheme is welcome news for passengers who will now find compensation available for shorter delays to their train journeys.

 

“However, we need to see this rolled out across the railways and the pressure is on train companies to provide clear information on how to get a refund when journeys are disrupted.”

Statement: Compensation, delay, train, train ticket, Vickie Sheriff