Which? executive director Richard Lloyd, said:
“The Money Advice Service has a key role to play in coordinating help for people with problem debt. So it’s good that this report makes a number of strong recommendations to ensure that services are delivered more cost effectively to the right people, using well known expertise.
“The commitment from MAS and the FCA to review their work on money advice is also welcome. We now want to see swift action to put these proposals in place, with robust consumer representation and consultation so that any future services are better targeted on real needs.”