Rory Boland, Editor of Which? Travel, said:
“With mass flight cancellations and dozens of countries introducing restrictions to deal with coronavirus, it looks increasingly unlikely that holidays outside the UK booked in the coming weeks will go ahead – and many people will be worried about losing large sums of money as a result.
“Thanks to increased flexibility being offered by airlines and travel operators during the crisis, passengers are likely to be given the option to rebook for a later date, or claim a refund. It’s important not to jump the gun and cancel your plans too far in advance though. You won’t automatically be due rebooking or a refund if you cancel when travel is still weeks away.
“Airlines and travel operators’ customer services are under immense pressure at the moment, so if you’re not due to travel in the coming days, consider waiting to contact them for information about your travel plans.”
Notes to Editors:
For more information about your rights around flight delays and cancellations, visit: https://www.which.co.uk/consumer-rights/regulation/denied-boarding-regulation
For more information on rights around package holidays, visit: https://www.which.co.uk/consumer-rights/regulation/package-travel-regulations#what-if-my-package-holiday-changes-after-it-starts
For more information about travel insurance cover for coronavirus disruption, visit: https://www.which.co.uk/news/2020/03/coronavirus-what-it-means-for-your-travel-insurance/
For the most recent travel advice from the government, visit: https://www.gov.uk/foreign-travel-advice