Which? advice for travellers concerned about coronavirus in the run up to Easter holidays

Rory Boland, Editor of Which? Travel, said:

“With thousands of holidaymakers set to travel in the next few weeks, particularly in the run up to Easter, people will no doubt be concerned about how their travel plans will be impacted by the ongoing concerns around coronavirus.

“As the situation is developing, we would advise anyone due to travel in the upcoming weeks to ensure they take out travel insurance if they haven’t already in case any further advice is issued against travel to other countries.

“If you are concerned about travel to a country where FCO advice has not been issued, speak to your travel agent or airline as some are offering the chance to rebook for a later date. Your insurer may also allow you to cancel depending on specific circumstances, such as if you have a pre-existing medical condition.”



Advice for travellers:

  • If you’re worried about travelling to an area affected by coronavirus and want to cancel your plans, with the exception of travel to/via China or to the affected regions in Italy, you won’t be entitled to a refund, or be able to claim on your travel insurance in most circumstances.
  • Instead, you will have to rely on your travel operator’s or airline’s goodwill if you want to arrange an alternative holiday or rebook a flight at a later date. Some travel agents and airlines are offering worried travellers the chance to change plans where possible.
  • If you have an internal flight across Asia or Italy, check if your flight is still going ahead – some carriers are running reduced services.
  • If your travel company can’t help, contact your insurance provider directly to find out if they will cover you as some insurance companies will review scenarios on a case-by-case basis
  • If you have a pre-existing medical condition, you may be able to cancel and claim on your travel insurance based on advice from your doctor. Contact your insurer to discuss this.
  • For updated advice as the story develops, visit: https://www.which.co.uk/news/2020/02/coronavirus-outbreak-advice-for-travellers/
  • For more advice on travel insurance, visit: https://www.which.co.uk/news/2020/02/coronavirus-what-it-means-for-your-travel-insurance/