Rocio Concha, Which? Director of Policy and Advocacy, said:
“If the government wants to future-proof the aviation sector it must prioritise restoring trust in travel with reforms that deliver for consumers. Consumer trust took a battering during the pandemic as some airlines ignored their obligations on refunds and passengers struggled with confusing restrictions and a dysfunctional travel testing system.
“Which? welcomes the committee’s recommendation for the aviation regulator to be given stronger powers. We have long called for the Civil Aviation Authority to be given the power to fine airlines directly, so operators can be held accountable when they flout the law.
“The committee also shares our concerns over the government’s proposals to drastically cut the compensation due to passengers when domestic flights are delayed or cancelled. These should be dropped as removing this important deterrent for airlines risks making the chaos seen at airports over the Easter holiday period a more regular occurrence.”