Which? comment on BA IT failure

Which? Travel’s Naomi Leach, said:

“This apparent BA systems failure is another kick in the teeth for travellers who are likely to have spent weeks worrying about whether their holiday flights will take off – so it is important that the airline now moves quickly to resolve the issue as quickly as possible to minimise disruption.

“Passengers who have had their flights cancelled at short notice should be offered an alternative flight or a refund and as these problems appear to have been caused by BA’s technical failure, the airline should also be proactively informing passengers of their rights to claim compensation and reasonable out of pocket expenses.”

ENDS

Statement