In response to the Financial Services Authority releasing its six-monthly firm complaints data, Which? executive director, Richard Lloyd, says:
“Today’s complaints data is evidence that some banks are still failing to treat their customers fairly when things go wrong. The increase in PPI complaints further demonstrates just how widespread PPI mis-selling was. We now need to see the banks take action and deal with these complaints quickly and efficiently and the Financial Services Authority must take action against anyone dragging their feet settling complaints.
“We need the new financial regulator, the FCA, to be a watchdog not a lapdog. It must stand up for consumers and stand up to the banks.”