Rory Boland, Editor of Which? Travel, said:
“Over the past few weeks, the government has caused endless confusion among travellers over whether holidays can go ahead. Even today, as it ushers in 14-day quarantine for UK arrivals, many consumers are confused as to whether the holiday they already have booked will take place due to the lack of consistent communication from the government.
“Meanwhile, the absence of a definitive date from the FCO on when its travel ban will remain in force until continues to allow travel firms to sell holidays departing in the next few weeks that almost certainly can’t go ahead. Not only will those customers not get a holiday, but they may not get their money back either – as some travel firms continue to delay and deny refunds.”