Sue Davies, Head of Consumer Protection, Which?, said:
“Scottish consumers have told us about how chronic problems across vital industries are negatively impacting their day-to-day lives, from diminishing everyday banking services to patchy telecoms connections. Our research has shown trust in these sectors is dwindling, so the need for a dedicated consumer body backed by the Scottish Government is clear.
“If Consumer Scotland is to be successful in making the lives of ordinary people better, the necessary legislation must be put in place swiftly to give this new body the powers to effectively tackle these and other key areas of concern.”
Notes to editor