Rory Boland, Which? Travel Editor, said:
“This is the third announcement we’ve heard from the government regarding travel to Spain in the last three days. Hundreds of thousands of UK holidaymakers in Spain or about to fly are utterly confused.
“While almost all package holidays are now likely to be cancelled, airlines are ignoring the FCO travel warning and continuing flights to Spain, therefore refusing customers refunds. While some airlines, like British Airways and Easyjet, are waiving rebooking fees, others, like Ryanair have said standard terms and conditions apply. This forces customers to make an impossible decision on whether to fly or risk losing their money.
“The reality is the government says you shouldn’t go, but the airlines won’t refund, and the regulator is yet to take any strong action against airlines who’ve been behaving terribly for months.“
Notes to editors:
Which? Q & A for people with an upcoming holiday to Spain: https://www.which.co.uk/news/2020/07/will-my-spain-holiday-go-ahead-will-lockdown-or-quarantine-means-its-cancelled-qa/