Rory Boland, Which? Travel Editor, said:
“The government’s inconsistent approach to travel corridors and quarantine over the summer has cost consumers dearly. Many were left with holidays they couldn’t take and airlines that refused to refund them thousands of pounds, so holidaymakers will largely welcome new measures to reduce the quarantine period.
“However, it’s not just confidence in their holiday going ahead that consumers need, they also need assurance that if it doesn’t go ahead they will get their money back. Many travel companies and airlines have refused or delayed refunds, and trust in the travel industry is at record lows. It is clear major reforms are needed as part of the industry’s recovery to ensure that people can have confidence in their travel bookings.”