Rory Boland, Which? Travel Editor, said:
“Millions of people were left struggling to get refunds for cancelled flights and holidays when the government banned international travel back in March. Many still haven’t been refunded. As travel restrictions are re-introduced in England, the government and regulator must do a better job of ensuring customers aren’t again left to bail out companies through refunds being unlawfully withheld.
“The pandemic has wreaked havoc on the travel industry, and urgent support is needed if it is to survive the winter. We are urging the government to introduce a travel guarantee fund to ensure travel companies who are ordinarily in good financial health can meet their obligations to customers.”