Adam French, Which? Consumer Rights Expert, said:
“It is right iSupply has agreed to pay this hefty sum into Ofgem’s voluntary redress fund, as it failed to accurately bill thousands of customers and overcharged some of those protected by the price cap.
“iSupply finished near the bottom of our 2019 satisfaction survey, so customers who are unhappy should switch to a provider that can offer better customer service. We’d urge anyone unsatisfied with their supplier to shop around for the best deals on the market and to switch now – you could save hundreds of pounds a year and potentially receive better customer service.”
Notes to editors:
For the full results of our 2019 satisfaction survey go to: www.which.co.uk/energy-table
Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.