Alex Neill, Which? Managing Director of Home Products and Services, said:
“This spate of energy firm collapses shows why it is vital for the regulator to press ahead with measures to ensure that current and future suppliers are financially sustainable and in a position to deliver the excellent levels of service their customers deserve.
“Consumers should not let energy supplier failures put them off shopping around for a better deal, as switching is still by far the best way to find a supplier that offers good customer service – and potentially save more than a hundred pounds.”
Notes to editors:
- Ofgem protects customers of failed supplier Our Power: https://www.ofgem.gov.uk/
publications-and-updates/ ofgem-protects-customers- failed-supplier-our-power
- Which?’s advice regarding what to do if your energy supplier ceases trading: www.which.co.uk/
consumer-rights/advice/what- should-i-do-if-my-energy- supplier-goes-bust
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
- The results of Which?’s latest energy satisfaction survey, published earlier this week, can be found here: https://press.which.co.
uk/whichpressreleases/big-six- in-a-fix-as-small-firms-top- annual-which-energy-survey/