Gareth Shaw, Head of Money at Which?, said:
“It is positive to see lenders taking a proactive approach, and this latest initiative will provide some relief for home movers who have had to halt purchases.
“Mortgage providers must move swiftly to provide those affected with clear guidance on how the initiative will work in practice – and that the process for doing so is straightforward, ensuring customers can easily access the support they need in the months ahead.”
Notes to editor
Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers during the coronavirus crisis. Which? is making a range of news, advice and guides available for free for anyone who needs it at https://www.which.co.uk/news/coronavirus/