Gareth Shaw, Head of Money at Which?, said:
“For years, fraudsters have been using “spoofing” tactics to trick their victims and we’ve seen huge numbers of people lose significant sums of money to this type of scam.
“It is good to finally see a co-ordinated approach across the banking and telecoms industry to develop solutions to prevent this type of fraud.
“Consumers are also being bombarded by scam emails, phone calls and social media messages – so other tech and telecoms businesses must also step up their efforts to protect customers from fraudsters.”
Notes to editor
Which? is a non-profit organisation working to make life simpler, fairer and safer for consumers. During the coronavirus crisis, Which? is making a range of news, advice and guides available for free for anyone who needs it at: https://www.which.co.uk/news/coronavirus/
How to spot a scam: https://www.which.co.uk/consumer-rights/advice/how-to-spot-a-scam or https://youtu.be/SGdPtynf_Lg