Natalie Hitchins, Head of Home Products and Services at Which?, said:
“Energy customers face appalling levels of customer service with some brands plus uncertainty and potentially higher bills if they go bust.
“Any proposals that will ensure all suppliers are fit for purpose, root out those whose standards are slipping and build trust in the industry would be positive for consumers.
“In the meantime, those unhappy with the service they are receiving should shop around for the best energy deal for them. Customers can check the results of our energy customer satisfaction survey to find a better-rated supplier – and save £315 a year just by switching.”
Notes to editor
Which? calculates that a medium user (12,000kWh gas and 3,100kWh electricity per year) on a dual-fuel default or tariff standard tariff at the level of the price cap could save up to £315 a year by switching to the cheapest deal on the market. Based on tariffs available in all regions in England, Scotland and Wales, paying by monthly direct debit, with paperless bills. Data is from Energylinx and correct on 18 October 2019.
The results of Which?’s latest energy satisfaction survey can be found here: www.which.co.uk/energy-table
Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.