Natalie Hitchins, Which? Head of Home Products and Services, said:
“Solarplicity’s collapse comes as no surprise. It finished bottom of the 2019 Which? energy customer satisfaction survey and was plagued by problems with its customer service and complaints handling.
“Though the firm’s customers will naturally be concerned, there is no need to panic as energy supplies will continue as usual while industry watchdog Ofgem appoints a new provider to take over. We do, however, recommend taking a meter reading as soon as possible to ensure the transition is as smooth as it can be.
“Once the move to the replacement provider has been completed, we would urge consumers to compare suppliers to find the best deal available to them for both price and customer service.”
Notes to editor
- Which?’s advice regarding what to do if your energy supplier ceases trading: www.which.co.uk/consumer-rights/advice/what-should-i-do-if-my-energy-supplier-goes-bust
- Customers looking for cheaper energy deals can compare deals with Which? Switch, a transparent and impartial way to compare energy tariffs and find the best gas and electricity supplier.
- Solarplicity finished 30th out of 30 suppliers in Which?’s latest annual energy survey.