Which? comments as the CMA investigates British Airways and Ryanair over refunds

Rory Boland, Which? Travel Editor, said: 

“Millions of customers were treated appallingly last year when airlines continued to operate flights during lockdown restrictions but refused to refund their passengers for flights they could not legally take – so it is right that the CMA is investigating two of the UK’s largest airlines for potentially breaching consumer law.

“Customers should not have been penalised for simply following the law and trying to protect public health, so if the regulator finds that Ryanair and BA have breached consumer law, we would expect to see all affected customers given the option of a refund. With further disruption to travel this year likely, it is vital we do not see a repeat of last year’s disastrous situation.”

Notes to editor
Ryanair and British Airways continue to refuse refunds for customers who can’t legally travel

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