Adam French, Which? Consumer Rights Expert, said:
“This serves as yet another example of banks’ woeful approach to PPI. Failing to adhere to new measures that were introduced eight years ago does nothing to improve trust in an industry still dealing with a mis-selling scandal.
“Payment Protection Insurance was mis-sold to millions of people for over two decades, and since then billions have been repaid to consumers. With the deadline to make a claim just under a week away, time is running out for people who think they may been mis-sold PPI – it is now or never.”
Notes to editor:
Which?’s free PPI tool and guidance on claiming can be found here: www.which.co.uk/ppitool