Adam French, Which? Consumer Rights Expert, said:
“It is understandably frustrating for some Thomas Cook customers that they are now facing problems trying to submit their refunds because of high volumes of online traffic.
“It is vital that customers persevere and do not turn to alternative websites, as we’ve seen scammers seeking to take advantage of this situation by setting up convincing fake refund websites to fleece customers.”
Notes to editors:
Further advice for Thomas Cook customers is available here: www.which.co.uk/thomascook
Link to CAA: thomascook.caa.co.uk/refunds/